Let your joy be in some journey, not in some distant goal.
- Tim Cook -
Profile
Well-balanced problem solver with extensive technical and cross-functional project-based experience. Proficient in analyzing complex business challenges and designing, building, and implementing solutions that bring business value. I work well with others, communicate effectively, and have a proven history of tangible individual and team contributions. Looking to continue my journey by leading a team focused on building something great (product or service).
Experience
Jul '22 - Apr '23
Technical Sales Manager
Hyland Software
Columbus, OH (remote)
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Led a team focused on the expansion of Try.Hyland, which would eventually include 70+ demo labs, productized service offerings, and internal selling tools to address commonly requested demo/POC activities.
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Managed interdepartmental programs between Technical Sales and Development/Product Management. Examples include beta software access for sellers, new feature training, and upgrade/product feedback.
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Supported initiatives to modernize demo resources by leveraging tools like AWS and Azure.
Jan '17 - Jul '22
Technical Enablement Specialist
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Led design, launch, and ongoing ownership of Try.Hyland.com, a site for live software trials and demos. Customer interactions on the site were correlated to $2M+ in annual sales, excluding POC activities. Responsibilities include (but were not limited to) website roadmap, configuring software and building demo labs, and website evangelism.
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Managed the Hyland Demo Platform, a virtual machine distributed to Hyland/Partner Sales Engineers to perform software demonstrations. Tasks included upgrading and testing OnBase/Brainware/Enterprise Search software with each release, creating new solution demonstrations, and maintaining demo documentation.
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Supported Sales Engineers by resolving demo support ticket escalations and deploying cloud-hosted demo environments.
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Five-time President's Club Nominee
Hyland Software
Westlake/Columbus, OH (remote)
Nov '14 - Dec '16
Solution Architect
Hyland Software
Westlake, OH
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Designed, built, and presented OnBase demonstrations while supporting Hyland's highest revenue-generating partner. Product demos covered the entire OnBase product suite including data capture, process automation (Workflow), application building (WorkView), and system analytics and dashboards.
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Assisted in training partner Sales Engineers as well as participating in partner events
that required product demo support.
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Provided technical responses to RFP/RFIs.
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President's Club Nominee
Nov '12 - Nov '14
Workflow Solutions Engineer
Hyland Software
Westlake, OH
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Performed discovery, business analysis, solution building, training, documentation, and go-live support for process automation in the Higher Education vertical.
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Created the Configuration Workbook, an Excel Workbook leveraging SQL and macros to automate a system-wide configuration report, saving hours and reducing errors associated with the manual update of spreadsheets.
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2014 Innovation Showdown winner, developing a prototype for personalized mobile user experiences, emphasizing ease of use.
Jun '11 - Nov '12
Solution Consultant
MRI Software
Solon, OH
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Engaged with customers to implement MRI/Workspeed Software throughout the entire implementation life cycle. Activities included discovery, business analysis, solution building, training, documentation and go-live support
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Wrote custom SQL reports and dashboards related to company financial statements and tenant metrics.
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Provided technical support with training labs at the company's annual conference.
Education
2007-2011
Ohio University
Athens, Ohio
Bachelor of Business Administration, Management Information Systems
Bachelor of Business Administration, Marketing
Professional skillset
Soft Skills
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Leadership
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Communication (Written and Verbal)
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Self-starter
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Business-minded
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Problem solver
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Adaptable
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Customer Service
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Analytical
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Presentation
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Product Demonstration
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Collaboration (both direct and cross-departmental)
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Business Process Analysis
Hard Skills
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Project Management
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Product Ownership
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SQL
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HTML/CSS/JavaScript
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OnBase (Workflow, WorkView, Reporting Dashboards)
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Skillable (formerly LabOnDemand)
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Jira/Confluence/Trello
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Tableau*
- Amazon Web Services
- Python*
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VMWare vSphere, vRA
- Microsoft Office (Including Teams)
*Currently Developing